No single AI shopping agent is best right now. The right one depends on whether you want to text, compare across stores or buy from one retailer. Amazon’s Alexa for Shopping began taking orders by text on November 6, 2026, but only for an invited group of US customers. For most people, the practical choices are still Google, Perplexity or a single store’s own assistant.

What Amazon actually launched

Amazon’s announcement says a small group of US customers received invitations first, with access to “millions more customers” planned in the coming weeks. Invited users link a phone number and get a contact called “Alexa Shopping.” They can text a request or send a photo, and the agent replies with options and can help you order. Amazon says a gift search started by text can continue in the Shopping app, and that the agent remembers preferences such as dietary needs.

Two details separate this from a chatbot with a buy button. First, the text thread is the product, not a side door into an app. Second, price tracking is built in: Amazon says you can check up to a year of price history, and that it can auto-buy when the price is right. The Next Web reports one catch: paid product placements can appear among the options the agent texts back. Amazon is not yet charging advertisers, and purchases the agent makes on its own carry no ads. We could not confirm this from Amazon’s own page, so treat it as reported.

Alexa for Shopping itself is not new. Amazon’s page for the assistant describes it as combining Rufus with Alexa+, free to US customers who are signed in. What changed on November 6 is the channel.

Who can actually finish the purchase

The most useful question for a shopper is whether the agent can complete a purchase or only recommend one. On their launch announcements, four can: Amazon, Google, Perplexity with PayPal, and Microsoft Copilot. Google asks for your confirmation before buying and covered eligible US merchants such as Wayfair, Chewy, Quince and select Shopify merchants at launch. PayPal says the retailer stays merchant of record in Perplexity’s Instant Buy.

ChatGPT is the outlier, and its story is a warning for the category. Retail Gazette reported on March 25, 2026 that OpenAI scaled back direct checkout after weak uptake. It quoted OpenAI saying Instant Checkout “did not offer the level of flexibility that we aspire to provide,” and OpenAI moved merchants to their own checkout or apps inside ChatGPT. Buying in chat is not yet a settled behavior.

The trade-off: neutral agent or store agent

Agents that live inside one retailer, Alexa and Sparky, know the catalog, order history and delivery options, and can act on them. Agents that roam, Google and Perplexity, can compare across stores. They depend on merchants joining a program, though, and their merchant lists are narrower than a single big catalog. Walmart’s numbers show the pull of the store agent: its CEO said Sparky users place orders about 35% larger than non-users, and roughly half of app users have tried it. Those figures are company-reported and do not prove cause.

For retailers, the same split applies in reverse. Being findable in neutral agents means feeds and checkout programs, while the store agents belong to the store’s owner. Which side matters more depends on how much of your traffic arrives through a chat window. None of these companies has published that figure in the sources we checked.